Return and Refunds

We offer a 7-day return window, meaning you have 7 days from the date of delivery to request a return.

Please note: Returns are not accepted for reasons related to personal preference, change of mind, or if the product did not perform as expected. We strongly encourage customers to:

Conduct their own research prior to purchase,
Request ingredient lists if needed,
Purchase a single item when trying a product for the first time.

This helps ensure the product is suitable for your individual needs before committing to a larger order.

RETURNS

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn or unused, with tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase


Return Shipping & Fees

  • Return shipping costs are the responsibility of the customer.
  • Australia Post rates apply
  • Shipping fees are non-refundable
  • A processing and transaction fee of 10% of your total purchase will also be deducted from your refund credit.


How to Start a Return: To initiate a return, please reach out via our contact page with your order number, details and photos of the items. Items sent back without prior approval will not be accepted.

If your return is approved, you may:

  • Organise your own return shipping, or
  • Request a return label from us, along with instructions on how and where to send your package

REFUNDS

Once we receive and inspect your returned item, we’ll notify you regarding the outcome of your refund request.

Please note:

  • Shipping fees and transaction fees (10% of total value) are non-refundable and will be deducted from your total refund credit.


If your refund is approved:

  1. Card Payments: A refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.
  2. Afterpay Payments: A store credit will be issued. We do not process refunds for Afterpay transactions.
  3. Bank Transfer Payments: A store credit will be issued. Refunds are not processed for Bank Transfer payments.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us for assistance.

DAMAGES AND/OR ISSUES

You have 7 days from the date of delivery to contact us regarding any damages or issues with your order.

Please inspect your items upon arrival and notify us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

Note: This excludes SALES that are tagged DAMAGED or with ISSUES.

Prompt notification allows us to evaluate the issue and take appropriate steps to resolve it.

For assistance, please reach out via our contact page with your order number, details and photos of the item in question.

EXCEPTIONS/NON-RETURNABLE ITEMS

Certain items are not eligible for return, including:

  • Perishable goods
  • Custom products (e.g., special orders, pre-orders or personalized items)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on:

  • Sale items
  • Sale items tagged with damaged or issues
  • Gift cards

If you have any questions or concerns about your specific item, please don’t hesitate to contact us before placing your order.

ORDER CANCELLATION

Please ensure your order is final before completing checkout, as order cancellations are not guaranteed.

We do not accept cancellations for orders that have already been processed.

If a cancellation request is approved, a processing and transaction fee equal to 10% of the total order value will be deducted from your refund. These fees are non-refundable.

For assistance, please reach out via our contact page with your order number and details.